Shop Policies

Payment

I accept PayPal, Credit Card and Debit Card payments. I also accept Etsy gift cards.

Payment must be made in full before the item can be packaged and shipped. If you have any issues with Payment, please do not hesitate to contact me and I will assist you.

To pay with PayPal, you DO NOT need to sign up. Simply select the PayPal option during checkout, then “Pay Now”, and it will send you to the PayPal website. Scroll down and you will see the option toenter your card information WITHOUT having to sign up for PayPal.

 

Shipping

PLEASE CONTACT ME FOR ACCURATE SHIPPING PRICES! You can send me a message directly through Etsy or email me at besoftshop@gmail.com

Items are shipped in recycled Kraft boxes.

If you are in the United States: I ship USPS from the UK. This mean that it may take up to two weeks to ship to you, however it usually only takes 7-10 days. If you need your items sooner, I can send via Royal Mail from the UK, but there will be an additional fee.

If you are in the UK: I ship via Royal Mail from England and it usually arrives within 2-5 business days.

If you are located outside the US and UK: I will work with you to find the cheapest shipping price. Please email me with the item you are interested in and your address so I can calculate shipping. Items can sometimes be delayed in customs and I am NOT responsible for any delays at the boarder. Please be aware customs fees are your responsibility, should the be incurred.

Thank you and happy shopping! 🙂

Refunds

Unfortunately, due to the nature of small business, I cannot accept refunds once an order has shipped. All sales are final. However, if there is a problem with your order, please do not hesitate to contact me so that we can work together to find a suitable solution.
CUSTOM ORDERS
Please contact me directly to discuss any custom orders you may need. Prices vary based on materials and complexity of item made, but are comparable to similar items already listed in my shop. I look forward to working closely with you to create a one-of-a-kind item perfect for your needs! 🙂

Additional Information

Please note that items should NEVER be left unattended with babies. I do my best to ensure that all items are as safe as possible, but items are not regulated by any national or international safety standards.

If you have any questions about my items or policies, please feel free to contact me!